terms and conditions
This notice contains the legal terms and conditions that govern the violet.coffee site. By accessing the VIOLET COFFEE site, users undertake to accept and agree to comply with all the conditions contained in this declaration.
VIOLET COFFEE reserves the right to temporarily or permanently block the account, with immediate effect and without notice, of any user if illicit or fraudulent activities are identified. Likewise, VIOLET COFFEE reserves the right to block the account, with immediate effect and without notice, if anomalous uses of the account are detected, including through the use of BOTs or other tools that VIOLET COFFEE detects may alter or compromise the functionality of the site and its services.
VIOLET COFFEE SRL reserves the right to ask users who do not accept or do not intend to comply with these terms, to refrain from using the VIOLET COFFEE SRL website.
Viewing the VIOLET COFFEE SRL site provides customers with information on the products offered together with the possibility of purchasing them.
TERMS OF SALE
All orders will be collected in Euros, any currency exchange fees will be calculated by your bank.
Violet Coffee is not responsible and will not be responsible for any duties or VAT required by any country outside of Italy.
SHIPPING, VAT AND DUTIES
Extra-EU shipments:
All orders shipped outside the European Union are shipped DDU (Duties devlivery unpaid), meaning the end customer is responsible for paying any VAT and duties at their import customs.
For further information regarding VAT and duties we recommend contacting your relevant customs office.
Violet Coffee will not be responsible for any VAT and duties required by import countries outside the member states of the European Union.
Intra-EU shipping:
All shipments made within the European Union will not require the payment of VAT and duties in addition to what you have paid to Violet Coffee.
INTRA-COMMUNITY PURCHASES VAT EXEMPT
Pursuant to art. 41, paragraph 1, of Legislative Decree 331/1993, intra-community transfers of goods are not subject to VAT as the "destination" tax regime applies to such operations, i.e. the VAT must be paid in the EU State of destination of the goods, in case in which the buyer is a taxable person identified for VAT in that State.
ORDER FULFILLMENT
VIOLET COFFEE SRL reserves the right to refuse an order if it is unable to receive verification from the customer's bank.
Order changes cannot be made once an order has been placed for available items.
Orders placed separately will be shipped separately.
VIOLET COFFEE SRL reserves the right to postpone shipping if the order is unable to be shipped for reasons beyond our control. Special promotions or sales may cause shipping delays.
VIOLET COFFEE SRL reserves the right to refuse orders or refuse to provide services to anyone at any time.
RETURNS POLICY
If the product purchased on violet.coffee does not meet expectations, it is possible to return it within 30 days from the order date by sending an email to our customer service (torrefazioneviolet@gmail.com) requesting return instructions.
Shipping costs are not refundable under any circumstances.
All returns may be subject to a restocking fee of 10% of the value of the product if they are not returned in like new condition.
Items must be returned in perfect condition and free of any damage, scratches or dents. If an item is damaged upon delivery, please contact us for return instructions.
Products must be returned in the original packaging with the original accessories, components and artwork. They must also be packaged appropriately, in the same way they were received.
In the event that the customer receives defective goods, or that there are errors in shipments by Violet Coffee, the customer is invited to immediately contact support@violet.coffee . Violet Coffee reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for returning the goods to its premises.
Returns authorized by Violet Coffee must be shipped from the same country where the original order was delivered.
Violet Coffee reserves the right not to accept returns sent with couriers other than the one indicated in the email with the return instructions if delivery involves additional costs for Violet Coffee or requires collection from a branch of the courier itself.
Violet Coffee also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions established. In these cases the goods will be returned to the sender at the original shipping address.